Lansdowne Surgery 029 2039 5115
Westway Surgery 029 2059 2351
Lines open: 8.00am to 6.30pm

Complaints and compliments

We are very interested in your views of the service we are providing.

If there is something that we are doing well and you would like to tell us about it – or something that you think we could be doing better.

We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. We will answer your concerns as soon as possible.

Further information

Cardiff and Vale Local Health Board

Concerns and Complaints

E-mail the team at or write to us at Chief Executive, Cardiff and Vale University Health Board, Maes y Coed Road, Cardiff CF14 4HH.

Read the ‘Putting things Right’ information on the website. 

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have their permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

Date published: 20th September, 2023
Date last updated: 6th October, 2023