Lansdowne Surgery 029 2039 5115
Westway Surgery 029 2059 2351
Lines open: 8.00am to 6.30pm

Patient information

Find out how to register at our practice and read other important information for patients.

Access to medical records

The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you ... [continue] Accessing someone else’s information

Complaints and compliments

We are very interested in your views of the service we are providing. If there is something that we are doing well and you would like to tell us about ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing the online patient registration ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient feedback

We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient feedback

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Patient survey and results

We will publish the latest patient survey and results information on this page.

Patient transport

Ambulance transport In order to make a booking for transport, please contact the Welsh Ambulance Service by telephone on 0300 123 2303 (Monday to Friday 8am to 6pm) When you ... [continue] Patient transport

Practice boundary

Please use the map below to see if you live within our practice boundary or you can download a copy of the map.


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy


Safeguarding children, young people and adults What is safeguarding? Safeguarding This is defined as protecting people’s health, wellbeing and human rights, enabling them to live free from harm, abuse, and ... [continue] Safeguarding

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Useful telephone numbers and links

Hospitals University Hospital of Wales: 029 20 747747 Llandough Hospital: 029 20 711711 St David’s Hospital: 20536666 Barry Hospital: 01446 704000 Holme Towers: 20700924 Velindre Hospital: 20615888 Royal Glamorgan Hospital: ... [continue] Useful telephone numbers and links

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour

Date published: 20th September, 2023
Date last updated: 21st September, 2023