Lansdowne and Westway Surgeries are delighted to announce our intention to merge our practices in the Autumn of 2023
Both surgeries will remain fully open after the merger.
Please see our Frequently Asked Questions below or from reception.
Lansdowne & Westway Surgeries Merger Plan FAQs
Why merge?
Individually we are both successful practices with similar, patient centred approaches to care, and a shared belief in making a continued positive difference to our patients. We feel it is the right moment to seize the opportunity to build and expand on our successes by combining our efforts.
Over the coming months we will be identifying areas across both practices that could be improved to benefit our patients. We will provide updates on the nature and timing of any changes.
What are the expected benefits?
- Increased patient choice of Practitioners, services and location
- More services for our patients; both Practices offer a range of additional services which can be expanded and developed in a larger organisation.
- More GPs and Nurses available to our patients; our GP and Nursing teams all have specialist interests and additional skills. Working together will enable us to offer a wider service to all our patients.
- Increased resilience and sustainability to ensure high standards of service provision for patients.
How will the merger affect the present service?
The current range of services offered will be maintained and we will progressively work towards increasing the number of services available to our patients.
Will I need to re-register to become a patient of the new merged practice?
No, you will not need to re-register. You will be automatically registered with the new merged practice and your health records will stay within a single patient database. The NHS safeguards in relation to patient confidentiality of information will continue to remain in place throughout the transition.
What if I do not wish to remain registered with the new practice?
Firstly, if you have any particular concerns that could be answered without the need for you to change, please do speak to us first. However, if you still feel that for some reason you do not wish to be a patient at the new partnership, you are free to register with another practice that covers your area you need to approach them to find out what is required.
Will the hours of opening remain the same as they now?
Yes. There will be no change to the opening and closing times of both sites.
Will the telephone numbers change?
We are currently working with our phone companies and will keep you updated via our websites, social media and notices if there will be any change to the phone numbers.
Will there be any changes to how I access the GP Out Of Hours service?
No. You will access the GP Out of Hours Service in the same way.
Will the current arrangements that I have in place for getting my medicines stay the same?
Yes. You will be able to request and collect your repeat prescription in the same way as you do now.
Will the merge affect any treatment or medication I am currently receiving either at my usual surgery or any hospital?
Any current treatments, medications or investigations will not be affected by the merge.
Is the appointment system changing?
We will keep you updated if there are to be any changes to the appointment system. We hope that in time we can adapt our appointment system to offer more choice of access for the benefit of our patients.
Will any of the current practice premises close?
No. Both sites will remain in use.
As our plans develop further and following a series of public engagement events, we will continually refresh, update and add to these FAQs.
If you have further questions or feedback please address these to:
Tess Raybould Practice Manager Westway Surgery: tess.raybould@wales.nhs.uk
Amanda Berry Practice Manager Lansdowne Surgery: Amanda.berry@wales.nhs.uk
Or contact:
cardiffandvaleenquiries@llaiscymru.org
